Positivity in the Workplace

Cutting Edge Research from Peer Reviewed Sources.

Dr Adam Reece is one of the UK's leading researchers on Conflict Resolution and Wellbeing in the Workplace. Since the successful defence of his thesis on language and communication from the University of Roehampton back in 2015, he has been much in demand as a speaker both nationally and internationally.

As opposed to a generic 'One size fits all' approach, all presentations are specifically written to address the issues relating to area of expertise of each client on an individual basis.

All course materials are CPD accredited through the UK Institute of Paralegals, and are based on current cutting edge research, originating from Peer Review Sources as well as Anecdotal Evidence from a real world perspective .

Pre- Recorded Webinars

Bespoke pre-recorded Webinars, based on cutting edge research from peer reviewed sources Price available on request

Facilitated Learning Virtual Seminars

Fully interactive Seminars (5-20 delegates) tailored to your specific area of expertise Price available on request

Face to Face Presentations

Live Presentations available nationally or internationally. Price available on request

Dealing with Angry Clients

Dealing with angry clients is an everyday reality, and this presentation focuses on practical tips on how to deal with angry clients in a real life setting. Employing both anecdotal and empirical evidence, delegates will acquire 'techniques and toolkits' to resolve conflict so as to bring about a better outcome for both the client and the organisation.

Dealing with Challenging Colleagues in the Workplace

Recent research has shown how 57% of all incidents of bullying and 75% of incidents of Sexual Harassment in the workplace remain unreported. (IBA 2020 N < 7000). This presentation looks at how to tackle these incidents, and how to eradicate sexual harassment and bullying from the workplace. There is also a focus on how to deal with negative colleagues and how to deal with incidents of jealousy envy and gossip, so as to build a better working environment to enhance job satisfaction and productivity

Non-verbal Communication

93% of all communication is non-verbal. This webinar/learn - live seminar will explore how to accurately interpret the nonverbal cues of clients, co-workers, managers and employees, to gain a shared understanding of their feelings, emotions and attitudes, so as to improve communication skills within the workplace at all levels. This presentation will cover the following • Impact of Gesturing on verbal communication • The role of Facial Expression in Social Interaction • The importance of Paralinguistic cues • Cultural Implications of Proxemics, Stance and Posture

Empathy - the most important leadership skill ?

Since 2020 67% of employees experienced increased levels of stress since the onset of the pandemic. Now more than ever before we need Empathy within the workplace. This presentation looks at the the 3 different types of Empathy, the Social Neuroscience of Empathy, and the impact of practicing Empathy within the workplace in terms of reduction of staff turnover, enhanced job satisfaction and enhanced productivity.

Zoom Fatigue

In December 2019 Zoom was being used by 10 million people a day – by April 2020 with the advent of COVID-19, this had grown to 300 million. Alongside this explosion there emerged a new phenomenon of ‘Zoom Fatigue’ – a type of exhaustion caused by Computer Mediated Communication. This presentation will focus on the 4 Main causes of Zoom Fatigue, Neurophysiological evidence of Zoom Fatigue, logistical problems with regard to 'remote' team management, and practical tips on how to avoid ‘burnout’

Transformational Leadership

Transformational leadership is a management style that’s designed to give employees more room to be creative, look to the future and find new solutions to old problems. This course looks at the 4 elements of Transformational Leadership: Idealized influence Inspirational motivation Intellectual stimulation Individual consideration. Managers accessing this course will learn the art of demonstrating authentic, strong leadership with the idea that employees will be inspired to follow suit.

Mental Health Awareness

It cost UK Industry 105 billion due to employees taking sick leave for mental health issues. 1 in 4 people suffer from common mental health issues. This presentation looks at the causes, the impact, and more importantly, the solutions, to stress and anxiety within the workplace.

Crisis Intervention

Crisis by definition is short-term and overwhelming and involves a disruption of an Individual's normal and stable state where the usual methods of coping and problem solving do not work. This Presentation looks at specific strategies that can be employed in crisis de-escalation to include: Behavioural change Stairway Model (Listen, Empathise, Rapport, Influence, Change) CAF model of de-escalation (Calm, Assess, Facilitate). This presentation also covers strategies to deal with frequently encountered situations to include: Delusion, Paranoia, Intoxication and Psychosis.

Neurodiversity in the Classroom

This presentation examines issues relating to coping with Autism in the classroom, as well as looking at strategies to help children with ADHD, PDA and ODD in a real world setting. From both a Neurological, and a Cognitive Behavioural Therapy perspective, learn to apply practical and pragmatic solutions that will help your child maximise his or her potential in an educational setting.

Handling Angry Clients over the Telephone

Poor mental health of employees is costing UK contact centres almost £1 billion each year. There are however, effective ways and means in which we can meet such challenges. This presentation will focus on the very latest research carried out to alleviate stressful conditions, and bring about a more positive working environment for call centre support staff. This Seminar will focus on: Prevalence of stress within the call centre working environment, Burnout in call centre agents, practical tips in a real-world setting on how to deal with irate customer calls, and toolkits and techniques to help build up resilience to deal with the problems faced by call centre employees.

"Overall a really great session" "One of the best courses I have been on" "Adam Reece was really knowledgeable" "Great delivery of the information " "Very thought provoking training." "It was a really good learning experience and extremely helpful and informative" "Enjoyed that the sessions are interactive. " "Excellent. really enjoyed the engagement via chat, felt very interactive . thank you" "A lot of information covered in a fairly short time. Very informative"
Crown Prosecution Service

"It was a really great course and I learned a lot" "Really Interesting course" "Very thought provoking training." "It was a really good learning experience and extremely helpful and informative" "Enjoyed that the sessions are interactive. " "Excellent. really enjoyed the engagement via chat, felt very interactive . thank you" "A lot of information covered in a fairly short time. Very informative"
Birmingham City Council

"Thank you, I enjoyed this seminar" - "Thank you - very interesting and helpful! "
Aparito

The Haven, Rose, Truro TR4 9PL, UK

+44 7905306549
adamreecephd@gmail.com
Open 24 hours a day 7 days a week 365 days a year!

Cost effective training, tailored specifically to your area of expertise, pitched at a level that is relevant to all members of your organisation across the board. Give 'Positivity in the Workplace' the chance to reduce absenteeism and staff turnover, and enhance job satisfaction and productivity.